Hi, After updating to WP 5.5.3, the customizer does not load any more. Theme has been updated to the v1.9. Can you please direct me to what could have happened?

Hi! I have a client with this theme in his Web. The versión is 1.2 What is the current version? Would it be any problem if its updated from this version? Thanks

I have been looking for themes and your theme is the one I’m strongly considering. However, I am wondering if there is a way to see the backend UIUX to preview the layout and available options prior to purchasing. I have recently purchased two themes and both of them have limited customization options which is very frustrating. If you have a demo with demo credentials so I can take a quick look, that would be wonderful. Thank you.

Hello, I just can’t send a support post. Hello, I’m not being able to recreate the Yoga demo pages, All the pages are being created without space un the top (as you can see in this example: https://prnt.sc/v6q1kx ). Can you please help me to recreate the style of the demo? I’m trying uploading an image and changing the title, but it just shows a grey header: https://prnt.sc/v6q251 Even demo pages are broken: https://prnt.sc/v6q2g5 Thanks.

Hi, just purchased – How do I set the header of Yoga template, on the beauty pages? I like the look of the beauty template, but want the menu (see-trough) of the yoga one haha.

Hi, I’m still trying to get information on why I’m losing the header on my pages. It seems that when I update and the picture from backend edit, any further update in WPBakery will cause that image to disappear from the page. I can appreciate that you might be busy- but I’m a 3rd-time purchaser of your support package. It would be nice to understand ‘why’ this is happening and not just say “The best practice is to make the last page save in backend since in the front end the metabox are not present”. I wanted to find out what happened to the theme- because when I purchased it, this was NOT happening. You are in such a different time zone than I am and it sometimes takes you 24 hours before I get the response. I have responded back to your advice asking for more information but I have not heard back in days. Please help shed more light on what is going on- I cannot be the only person with this problems. Thank you.

Hello I was trying to create a support ticket but the link http://support.nicdark.com/ isn’t working. Currently the Visual Composer is not working in addition to a few other issues. Any feedback is appreciated

Hi, Visual composer does not work in backend and second I am not able to rename permalinks for each page?

I cannot leave a support ticket, it will not accept my original purchase code from 6/12/2018.

I tried to install the demo but it fails with all the images. I buy it from elements.envato.com

Demo not looking exactly as i saw while buying on your site. I bought the mentioned theme Beauty Wellness. While Buying I saw your demo about Massage Spa which I liked. Bought the item and installed the demo but the demo is missing many blocks and especially the main sliders on top. Kindly assist and fix the issue for importing the demo as it shows in your demo version. I open a ticket but response is so late, every day is valuable day I am losing many days just because of late response.

Hi, WPBakery stopped working, my support expired but I have not made any changes to my site. Seems like I have the same issue as several other people who have commented here. Thank you

Good afternoon, ive bought it thinking it will come up with elementor (as it’s in this category). When setup the demo and all the plugins it seems that is not. Could you help please ? i would like to use elementor no wp bakery, i made my research into the wordpress/elementor section on themeforest thank you