help trying to get support for my floral theme. we have 2 months left on it and when i click on support it says this tickys account is inactive.

Hi, there is a problem with the theme with the new WordPress update & once the theme was updated. Once updated I installed plugin Classic Editor to bring back visual composer but it did not work, it only shows the text tab when I want to edit a page and does not want to switch to Visual composer or the visual tab. I was informed that it was something to do with the theme. Also with the theme options i can not select any other Tabs such as “Colors”, “Typography”, “Header” etc. I have deactivated plugins and there is none that affects the above given issues. Please advise Thanks​​ Trying to submit a ticket but won’t accept my license although I just purchased a new one to be able to submit a ticket.

Hi, I have a problem with your theme. With WordPress version 5.2.1 the site does not work and gives me the following error with the W9 Floral Add-on plugin: Version 1.0.1 | Of 9WPThemes Team | Visit the plugin site This plugin was not loaded correctly and is paused during recovery mode. “Un errore di E_ERROR è stato causato nella linea 276 del file /home/wljoqbop/public_html/wp-content/plugins/w9-floral-addon/includes/vc_customize/class-floral-vc-customize.php. Messaggio di errore: Class ‘Floral_CPT_Event’ not found” Thanks Sara

Hello! I have some trouble with the menu (width, icon, font style) etc. Can you help me out? I tried to send a ticket but I keep getting an error. Hope to hear from you soon!

Purchased theme with EXTENDED support but... After a time using the theme and having issues and doubts about how to use the theme, i get no answers..more than a week. shame.

Hi, I’m not sure what causes the problem. However, I think you should consult these articles: https://www.siteground.com/kb/how_to_troubleshoot_wordpress_blank_page/ http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/ Thanks

There is a huge issue with my site. I can not update any post or pages or any products. I literally get a blank page. How do I resolve this?

i just finish installing plugins and demo but it’s show shortcodes, http://www.violaspa.com

Hi, Visual Composer is not working on my site anymore. When I download the plugin, i get the message “Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of WPBakery Page Builder.” When I click on activate, it tells me I have no license. Can you please update Visual Composer, so I can work with it again? Now seems it isn’t compatible with Floral anymore and I cannot adjust my site anymore… Thank you in advance!

Hi, there is a problem with the theme with the new WordPress update & once the theme was updated. Once updated I installed plugin Classic Editor to bring back visual composer but it did not work, it only shows the text tab when I want to edit a page and does not want to switch to Visual composer or the visual tab. I was informed that it was something to do with the theme. Also with the theme options i can not select any other Tabs such as “Colors”, “Typography”, “Header” etc. I have deactivated plugins and there is none that affects the above given issues. Please advise Thanks

Hi Team, The theme is throwing the following errors. Notice: Undefined index: type in /home/mediviro/public_html/nexus/wp-content/themes/floral/includes/library/floral-option-framework/ReduxCore/framework.php on line 1250 Notice: Undefined index: type in /home/mediviro/public_html/nexus/wp-content/themes/floral/includes/library/floral-option-framework/ReduxCore/framework.php on line 1255 Notice: Undefined index: type in /home/mediviro/public_html/nexus/wp-content/themes/floral/includes/library/floral-option-framework/ReduxCore/framework.php on line 1170 Notice: Undefined index: type in /home/mediviro/public_html/nexus/wp-content/themes/floral/includes/library/floral-option-framework/ReduxCore/framework.php on line 1171 Notice: Undefined index: type in /home/mediviro/public_html/nexus/wp-content/themes/floral/includes/library/floral-option-framework/ReduxCore/framework.php on line 1177 Notice: Undefined index: type in /home/mediviro/public_html/nexus/wp-content/themes/floral/includes/library/floral-option-framework/ReduxCore/framework.php on line 1198 How do we sort the Redux Framework?

The theme is very good and beautiful but what we were the most impressed by was the 9WPThemes customer service. They have lightning quick responses to our questions and they helped us to fix all the things we needed. Excellent customer service!

Hi, there is a problem with the theme with the new WordPress update & once the theme was updated. Once updated I installed plugin Classic Editor to bring back visual composer but it did not work, it only shows the text tab when I want to edit a page and does not want to switch to Visual composer or the visual tab. I was informed that it was something to do with the theme. Also with the theme options i can not select any other Tabs such as “Colors”, “Typography”, “Header” etc. I have deactivated plugins and there is none that affects the above given issues. Please advise Thanks