I had a problem with the load of some images, opened a ticket and in a few hours it was solved. Great customer service!!!! thanks a lot guys

I just love the theme and the support provided is really outstanding. Usually takes just 12 hours to get a solution from the team, and this is due to time zone differences. Love the theme design and extreme flexibility. It offers a lot of options that usually need to be provided with paid apps. I really recommend this theme and its creatros!

The most untrusted support I've ever had. You are simply not able to provide a decent answer or solution in 3 weeks. It's just more than sad.

I required a few fairly significant alterations to the base template and the wonderful guys over there were incredible in solving my issues and they did so with speed and efficiency and i would 1000% recommend both them as creators and there products! Thank you! Daren @ chewsday.co.uk

I have zero knowledge with web design and coding. The support I get via e-mail has been great. Big thanks for their patience and help!

They are providing best customer support I have seen ever, They are cooperate and working professional.I have been in e-commerce sector for last 10 years, used 100s of themes for different platforms and saw may problematic CS support, Codded themes BUT this one is good you will achieve every single penny you will spent for this them.

Guys, this seller deserves more than 5 star rating. Really. Such an excellent product quality and support experience.

It is a great template, very customizable and with a great support team.We are marketers, and we changed to the basel template in 3 websites and we get really good results in terms of performance.100% recommendableReally nice job guys!

A Fantastic theme which is highly customisable for a Shopify theme. Fantastic customer support, I had a few questions and they were answered in a matter of minutes! highly recommended!

The customer support is what lead me here to write this review. They are very knowledgeable and always respond on time and with a solution. This is such an important aspect when buying a theme. The documentation is also very well written and I have used it to solve many of my problems. This is a very full featured theme with plenty of options. There are many components to use and the theme design is great. The theme can be a little difficult to learn for non coders. To get the best out of the theme HTML knowledge is necessary, while not essential, it can help you get the most out of this theme. I will definitely be on the lookout for their future themes and also hope to find some Wordpress ones too. I feel a sense of trust with these guys, and would happily make a future purchase in the future!

Before I found Basel Shopify Theme, I bought different shopify theme at a higher price. Though I have to say this Basel is more convenient to use with its excellent step by step documentation and videos, offer all the features that you need for e-commerce store and they have more than 10 interactive templated to choose from.Their customer support is super dope and fast. I don't even need to wait for 24 hours for their correct response. I really satisfied with this theme and the team. It is definitely worth more than what we pay because of their amazing support and continuous update. Thank you tea-theme and good luck with the sales.

Good looking theme and great customer support. I have been using it for over a year now and still very happy.

Swatch feature is not working hence we have been waiting to launch our site for over two weeks. Theme support periodically answers telling us to update the theme but doing so does not solve the issue. Latest I have not heard back from them re. my repeated request to resolve this.

Love the theme and awesome support staff....they resolve problems within minutes...awesome guys keep it up!

I really wouldn't recommend getting this theme if you're new to Shopify. The demo's they show may look nice, but it's incredibly difficult to get your store looking the same. It's not a very intuitive theme, especially when using 'Customise'. Within 'Customise', the left-hand sidebar is very messy and poorly written, and you really have to look around to find the basic parts of the theme. I've accepted that I've wasted my money and am now just trying to get it working as best I can, but I'll be buying a more expensive theme through Shopify next time simply because I know it will actually work the way I want it to. Also, what's very suspicious is the fact the comments on this and other themes from different companies are all the same, so I suspect JSThemes is one among many Shopify theme providers owned by the same person. Avoid if possible!

This site is simply amazing, it has all the possible options and edit modes imaginable. I have experience with other templates of other companies, it just exceeds everyone else. And when I have a question or a problem, I receive a professional and quick response. These guys are not playing around. I can tell anyone who has a doubt which site to choose that Basel is the best choice.

The design of this theme is highly customizable and loaded with features. The customer services is 5 star. I needed to make some changes to the theme. They followed up with me quickly and made sure my problem was resolved. This theme and theme developer is highly recommended.

This theme is easy to install and work with. Lots of templates to choose from with tons of features to choose from and add with ease. Customizable to make your website stand out. Overall a great professional looking theme would definitely recommend and support is fast and efficient.

No funciona el Wishlist como en la demo. He escrito varios correos electrónicos y no me contestan. Voy a reclamar mi dinero a mi banco

The theme has very nice design and customer support is great. If you have any problem they will solve it! The theme is so great for ecommerce stores on Shopify.

One of the best themes for Shopify we have ever came across, and on top of it a 5 star Customer Support!!!

This is a good template, lots of features and customizations. Had some hikups with the developer how ever we worked it out. Recommend the theme for reasons as follows Lots of page templates Good amount of theme sections Custom html support Overall I recommend this template because it has everything I nead to get started.

What can I say, their customer service is impeccable. The theme itself is so flexible that you can do almost whatever you want. Highly recommended.

I don't write many reviews but felt compelled to write one here. I'm only a few weeks in on using this theme but I know it was an excellent choice. The quality of every module and option is fantastic. There are so many more layouts and modules than you see on the demos and each of them have tasteful differences that give individuality to your theme.I've had to reach out to support twice on a minor issue but I have replies each time and only today one of the support reps contacted me back saying they were offline at this time but with a suggestion to try something (which worked). The documentation could be slightly better, but it's also not bad. It just takes a little trial and error at times. I feel it misses a few things and maybe because I am a developer I understand how to get round a few things, but generally it gets you need to have your site looking like any of their demos.The only setback I feel is that there is a slight lack of page options. You do have the FAQ, Contact Page etc which are awesome, but if you wanted to create your own page with say a promo, competition or something random, then there are no short codes to help with the styling, but taking everything into account, I think 5 stars is validated, especially when comparing to some other themes I have used.With all themes, you will need to dedicate some time to making it look right after the purchase. I am still learning the theme but so far I am very happy.Feel free to checkout a live version if it helps: http://www.iconicartworks.co.ukCheers Steve

I haven't used it yet - Just setting up everything. So far this theme is fantastic. It has almost every possible option to create anything you want on the site. great buy.

unfortunately costumer support is not cooperative . you will be ignored all the time . you lucky if you receive an email after a month. i completed 2 months and my issue still waiting to be fixed. i reported around 5 basic issues but all i got is only one. im still keep sending reminder emails everyday but no respond.update : after 2 days of my review i received an email from them saying ''please remove the bad review and we will help''bargain

This theme and the support team is by far one of the best experiences I have had on Themeforest!! Support listens and they are fast to respond to inquiries. We made a few suggestions to them about what we know a fashion/clothing store will need for best function and they listen and implemented the needed changes and updated the theme. If you have a fashion store this theme is a must have for your Shopify store, it is easy to work with good instructions and videos are provided. We are very proud of how our store functions and looks, we think it looks like a high end fashion store and that is exactly what we need for our women fashion brand. We recommend this developer and this theme we are also sure they will continue to work on making it even better. Great team, thank you so much for all your help!! https://donnabella.us/

Very Thankful to the Customer Service Team of Basel - Multipurpose Ecommerce Shopify Theme, they have been very helpful to all my inquiries and response is very quick. The theme is amazing as well. I have bought this theme 2 times already.

The support is very helpful and the teams members are really listen and meet expectations.The theme is very simple and have a lot of options. if you need a modulabe theme, this one is perfect.Thank to the team

The theme is SO easy to work with, has all the right looks and, oh boy, the support is fast, friendly and efficient!

Amazing theme, it has so many features hardcoded in that you would otherwise have to pay for a Shopify app to do the same thing. Support is unbelievably fast and fix any issues every time! I fully recommend!

One of the best designed themes I have worked with on Shopify - looks-wise and function. In addition, the customer support as very fast and helpful. The theme and team behind it deserve 10 stars, not 5.

Bad about support. They have not found a solution to a very simple variant error. They do not keep their promises. Yes the theme is nice in design but they are in the class in support.

Amazing theme with great customisability and the support has been truly excellent. There are also some great original features like the 360 product view, which I have never seen on other themes. Definite 5 star!

I just want to say that the support team members, Sarah and Henry, are quick and responsive to my issues! Even offer to customize codes per demand at a reasonable price. Highly recommend it. Please do note that they are in a different part of the world so be patient..drop a line and create a ticket and they will get back to you.

Good theme, easy to work with, quick to setup and support it great.No complaints, just recommendations on improvements.- Need to be more text options in admin with having to jump into css boxes to make changes.- You'll need a page builder like 'Shogun', to design the layout of your pages if you dont know how to create page templates etc.A simple option to add sections in admin would help solve this problem.Overall, a good theme ... and with more updates, this would be an amazing one.Def. recommend it for the price.

This is a really beautiful Theme. Tons of features, great flexibility and customizability, Superb design quality and above all great great great customer support. I got stuck in so many issues during customization as I'm totally new to all these. I received prompt response and support, every time I contacted.I highly recommend....two thumbs up for great support.

Customer support is amazing, We requested for a small stuff and they do it in minutes. Its a very nice design too.We recommend the theme and support services, I will be telling friends and i will buy more themes for my other sites.

The theme is great with lost of features and flexibility but I do not feel like I am getting the full 5 Star Customer Support and some answers were vague, incomplete or missing from the Developer. I am not receiving full support from the Developer. I can't recommend this theme if you don't know how to modify this theme yourself.

A great theme for Shopify - very customisable and support is VERY receptive to questions and suggestions for future versions.I can't believe how quick these guys update things and get back with fixes.Out of the box with no customisations the theme is stunning - but when you understand how to customise it (quite a lot of which isn't documented) you really understand the power of the theme.Buy it, the best Shopify skin on Theme Forest.

This is the second theme i am buying and it is far better and cheaper than the previous! I am really satisfied there are many options to customize and make your website look professional. You can even download demos so you don't have to make too much work. I needed to change 2 things and the support team did it for me in a few hours for free. Totally recommend Basel

Henry his support is super fast, never had this kind of customer support before. Every question I ask is answered in no-time! And the theme is pretty aswell, thanks!

Great customizable theme with almost unlimited options to make our store look totally unique. Any small issue we had was answered and fixed quickly.

Theme missing some features that would make it perfect, but customer support is very fast and responsive.

Customer support is actually supportive unlike a lot of other businesses. I got the help I needed in a timely manner and she kept helping me when I had new questions pop up. I would definitely recommend

Mind blown ! First time buying a theme outside the Shopify official theme shop. Have to say that I am very impressed on what the theme has to offer. It can be a little overwhelming at first, navigating through the sections and customisation tables (esp. if you had only worked with the Shopify official theme).The support team, however, has been nothing more but little legends ! Without them, I think I would have been in complete lost. They are very responsive to my request (whether it's a simple or complex). All of their responses are very detailed and followed up until it's resolved. Special shout out to Henry and Sarah who has been helping me throughout this time !

The customer support was phenomenal with quick responses and detailed answers. I personally had a question with a support staff for over a hour and they still responded to all my questions and gave me detailed answers. I must say that the support staff here is amazing!

I was looking through themes that are offered on Shopify's store and found them lacking in features. I'm very happy to have found Basel which is excellent. It has all the features that I would love to have and also some good surprises while I customise it along the way. Just note that features would also mean complexity, certain customisations require a basic understanding of html and css. Abit of a learning curve, but all is worth it. Keep up the great work Jthemes :D

This theme didn't even come with all the examples which were in the listing, and getting any content to work is . nearly impossible. You need to download a slider from a website which is basically impossible to use. None of the sample content actually loads or works correctly. This theme is simply over designed, with way too many bells and whistles and features to even be able to make sense of any of it.

The design is amazing! So professional and very affordable! I LOOOOVE my website! The support is amazing too. Whenever I have a question, they answer back with instructions and great support. I definitely recommend this template!https://absolutelyalexandria.shop

Awesome theme and great customer support. How do you define a great theme and a good one? Their customer service. When time is money, these guys reply really fast and we managed to sort out everything within a reasonable time frame. Exceed expectations.

non-existent support and one bug which cripples any website built with this theme. you cannot scroll up or down on any mobile device.

Let me tell you I've been using the theme for 3 months now. When you buy a theme you normally look for 2 things:1. First is a theme that will work and will offer ALL the things you need for your website. 2. Secondly that you will be able to install it and customize it per your needs. For point #1 this theme has a lot of theme variants that you can use and WILL adapt to your website. You can be almost sure by using the live theme and just playing around with it. Believe me when I say, most of what you see you can customize any way you want. Now I go to point #2, customer support!For point #2 is really an amazing customer support. I've asked many questions and they respond within the hour and even for some small code changes they do it for Free, no questions asked. I love this theme BUT i love more the support it comes with it. Happy customer!

Perfect customer Support! Very professional and highly friendly and efficient! I surely recommend Basel theme which is the best Shopify theme I have ever tested. Works perfectly with my shop.

Theme is nicely designed and well documented. Support too is awesome, had some installation issue and they helped us within few hours. Will surely recommend this theme and team both.

I am very Satisfied with Support and Quality of this theme! When I First Bought the theme and Had some Annoying Trouble, Contacted Support and we worked through them quickly! and now I Organize my theme easily and I have a big store Front that opperates great. Keep it up, keep improving! Regards

i liked theme. but i liked their customer support more! thanks a lot, they always helped me and answered all of my questions

After posting a 2 star review, customer service let me know that they won't give support anymore for me specifically. Before this they have also been bragging about how good they have been reviewed by others, and that they are sure I won't leave a negative review, and basically just disregarded my initial feedback completely. My initial feedback was this:"Many bugs in this theme, and not a clear backend admin.. quite disorganized. It looks beautiful, but it should also be user friendly"Their response: "may be only you think it have many bug and quite disorganized :D I have 900 sales with 4.97 satisfied"So what if I'm the only one, that doesn't make my opinion invalid. It was just some feedback, no big deal at first. They now insist that I do a refund. Talking about cannot handeling feedback....

Just wanted to give a positive shout here, we've bought this theme 1 week ago and we're really glad doing so, as they have such a big options and styles to work with, but the main reason we so surprised was their customer support service, we've contacted them many times for several reasons (help with customized things and other functions) and they're so helpful, we lucky working with Jim which is extremely patient and professional, he went trough together with us for every tiny detail and question we had, answers really quick and extremely helpful that we felt we must let other people to know about that! Thanks again Jim!Much appreciate that and we highly recommend this one!

I love this theme. It's perfect for my website and super easy to customize. So many options and possibilities, while maintaining a clean professional look. The customer support has also been great. Fast responses and quick fixes for any questions or issues I encountered. I'm definitely a satisfied customer.

Hello Guys,Jim did an absolutely great job. and help me with several implementations very fast.Thanks a lot and keep up the good work!Best wishes, Cristian

Great theme!! I've been able to customise my store with great detail, documentation has been good, easy to follow and support very responsive. Great theme all round!

The theme is probably the best theme out there but the reason I am giving it a 5 star is because of their customer support. Best support ever.

Great theme, easy to use, Looking good and especially FREAKIN' EXCELLENT SUPPORT SERVICE!!!! Like, no joke :D

Team were great in helping me out with some issues that I was having. My website is now live on Shopify, check it out to see what this them can do: www.mrpsquared.com =)

Really poor on mobile - lots of flaws in the design and functionality. Very poor layout of banners on mobile and product page design isn't optimised for mobile at all. Difficult to use too compared to other themes. Waste of money

I love the layout of the theme, it makes my store look amazing and high quality! It also responds really fast not like some others when you go from one page to another!

overall excellent..!! need little more detail option like add cart button color option, collection title color option, multi variants detail, and more product image detailing.. little slow than sandbox theme.. but It's very nice theme. no doubt !!

Very helpful team behind this app. One of the few real Shopify themes on the entire Envato website. I will never buy from ThemeForest again and feel like I got lucky on this theme.

This Shopify theme is amazing! I love the work that you guys put into it. Another thing, customer service is top-notch. I love this theme!!!!!

Great theme with quite simply THE BEST support I have ever encountered on a theme (and I have used several). My query was answered very quickly, professionally and sorted within minuites - I was not expecting this level of service, but am blown away. I shall be using this theme again without a doubt. Many thanks to support/developers for building such a great theme!

Customer support is second to none. Very quick response, within the hour. More than happy with my choice of theme. Highly recommend.

Overall a nice theme. Easy to install and bet going. When I do need help support is pretty quick to help me. Even when wanting to do some deep hacks to the code.

Great Customer Support Found a small Bug, it was fixed in a matter of hours. Friendly, Great Communication, Overall a Great Little Team to work with .The Theme is also wonderful.I was able to build https://petmarquee.com/ with it, one of the best themes on Themeforest ( I've purchased 4 others, this one triumphs them all )

I was more than happy buying this theme!!! Basel is loaded with a ton of features and it's exactly was I was looking for: something that adapts to your needs, and my needs are pretty high. I'm a designer and I know how sometimes some pretty themes you buy aren't that adaptable at the end… The documentation the developer provides is more than enough to get you started. I also bought 1 year of support and I'm happy to say that I had zero issue with their support. During my extensive tests I have found some hiccups and they had rapidly fixed them all. I don't understand some of the comments here, complaining about a bad support service. I mainly worked with one person, Yoona, and she was fantastic. I can be very picky sometime, but the support team proved to be always there to help me out! Maybe the ones unhappy here were asking the support team to help them customize their theme, if so, this is not what you have bought (they "only" help you fix bugs and issues found on their theme)…I couldn't be happy with this purchase, once again, a fantastic product with great customer support. I would certainly recommend it to everyone looking for an A-list Shopify theme! If you want to have a look at my site, it’s here: www.weare8096.com

It's a very well built template. Good support and many ways to customize. Very nice looking as well :)

Fantastic theme! Beautifully designed! Excellent support as well. Jim is quick and has you covered. Thanks Jim!

What can I say? Basel 3.0 is the most fabulous and outstanding theme I've invested in. I'm blown away by the theme's features and not to mention the exceptional customer service. Now I'm a technical guy, and I like to do most of the updates and work myself. There were times when I was frustrated in figuring things out, and after reaching out to the support, I had a response in less than 24 hrs.Truly fabulous. I'm running short of words to describe this theme. Of course, one drawback is that you've got a steep learning curve and it will require you some getting used to. But they have very detailed documentation that you can follow through and get your site going in full gear. Again, a fantastic theme and an amazing team to back it up. I highly recommend this theme. I feel anyone serious with eCommerce business and want to project a professional-looking brand - get this theme - its supremely fantastic. Fantastic job, guys. Keep up the excellent work.

So far so good. It's taking a long time to figure out the nuances of how the customizations are organized, but support has been very helpful so far.

Awesome , Fast and reliable support theme is great and all functions work perfectly , i will buy it again for another website i own . Thanks Guys, you are the best

Nicely designed, Customer support is Awesome, We requested for a small stuff and they did it in minutes.We recommend the theme for its excellent functionality and support services

Is it possible to add videos in the image section of a product in shopify and display them on the product page with this theme? screenshot: https://ibb.co/H4gJVzw

Not only I'm I satisfied with the customer support responsiveness but the quality of the work of the theme is amazing, thank you for making such a great product

This theme looks absolutely gorgeous, and I cannot fault it in looks. It is really beautiful, However, after a few weeks spent using it and finally getting it ready before the launch of my site, I discovered with real dismay that the earlier reviews which said it had 'spaghetti code' were not lying.This theme is VERY slow to load, especially on mobile. I got a professional web developer to look over it and he helped me to check the site speed, and said the theme suffers from being bloated because of how many possible options there are to utilise.Obviously it's great to have a lot of possible stuff to turn on or off, and customise. But whether you use these features or not, this theme is BLOATED because of them which is such a shame as it does look great. The back-end is also very confusing, due to the same problem; so many options to configure, and each of them seemingly hidden in a different tab or section. I took ages to set this theme up and get it ready for use, so I was really sad that all that work had been wasted and I wasn't able to use it.Support was reasonable but they usually took around 24 hours to reply to each question, which slows things down a bit, and English is not their first language so making myself understood was harder work. But, they were polite and generally helpful so can't fault them there.Gutted I can't use this theme and have wasted my money :(

Cart doesn't work. If you test it enough trying to add and remove products and hitting the back button in your phone, you will find the cart won't update properly. It will show empty, or with inaccurate item count or with items when it should be empty. This bug can be easily reproduced every single time. It's a theme issue. If you try with other themes from companies like pixel union or out of the sandbox you will see their shopping cart implementation works flawless. I mean, if your flagship product is an eccomerce platform and you cannot get the shopping cart working right, what are you asking $60 dollars from exactly?. It's a honest question I don't get it

I’m getting this error msg when trying to upload the theme zip – zip does not contain a valid theme: missing template “layout/theme.liquid”

I've scroll every single theme on themeforest and this is the only one who has all the features I was looking for. Very simple to use and really, a lot of customizations and it also includes the best apps to increase convertions. Perfect!