You know I have mixed feelings about WPDaddy’s Oswald Theme. The theme itself is great! I own multiple licenses (14 I think). But my experience with support is lackluster. Let me support my comment. I put in a request ticket concerning an issue that rendered many of my sites inoperable (as a customer support person myself we call this a higher urgency ticket). I get a response back at 2 a.m my time (I understand that time zones may vary). But the responses seem short and uninformative. My requests are quite detailed. Then I respond, and another day or so passes before I get a request for techs to access the site (I got smart to that so I created a username and password for them in advance), when I finally get the ticket resolved, there is no explanation of what was done to correct the issue ( would be good to know so I can apply the fix to my many other licenses). I am not sure if their support system automatically queues responses for another 24 hours? So in summation great theme…the thing that could use work is the support for the theme. You would think that a customer with as many licenses as I have ( not that I am anything special), but really?

Very nice theme! It's very flexible and easy to work with. Also, the support staff is very fast if you have questions. Recommended!

hello, how do I replace / change the pictures from within the sliders with my own? Update: nevermind, found it. Thanks.

I’ve purchased extended support and have reached out multiple times in the past two weeks for assistance and haven’t gotten a response. I’m unable to add any new portfolio items or blog posts without an error showing up at the top of the portfolio/blog pages. When I’ve had questions in the past, I’ve gotten quick responses so to purchase extended support and not actually get any answers is extremely frustrating.

Hi there! There was an issue with the email delivery services. We did not get email notifications from Themeforest. Please update the theme and all required plugins to the latest version. It was recently released.

Hi, I submitted a support request on an issue I need solving urgently. Still waiting on a response.

Customer service is fast and effective.Another things of the theme are very good too, I'm using it to build a fairly extensive website and I'm handling it well. The Visual Composer extensions are good.

Hello, i’m unable to disable and unable the lincense key on a new website, can anyone help me with this?