Hello, I’ve tried to submit a ticket multiple times, but cannot get through the verification. I noticed the contact form 7 does not display the dropdown properly on the theme. How can I get it to display the dropdown? Link: http://wp122316.wpdns.ca/get-a-quote/

Ive tried submitting a support ticket about five times now for the Inteco Architect theme and when i hit submit the submit button goes grey and nothing else happens. Ive tried it in Chrome and Edge. No difference. How can i get in touch. Username with themeforest/envato petesit. Thanks

Hi, am thinking of buying this theme, but need to know how well this theme scores for Google’s Core Web Vitals please? Any statistics to share? Thanks.

Hello, I’ve already asked about this issue previous via PUBLIC TICKET #2792781 and for some reason the issue is happening again after I added an image. You can see it by clicking the link below and scrolling down to the section called “Our Story”. How can I fix this? Link: https://www.astonmorronedesigns.com/homepage-main/

​Hi! This error occurs on the site of a client of mine, but also on your own demo site. your demo: https://demo.goodlayers.com/inteco/portfolio-5-columns-no-space/ It happens when using the “load more” button on the portfolio when there are more than 2 pages. (which means that the value of the load_more key in the ajax request is not “none”) You can click the “load more” button once, and it works, loading the second page. But in the background it also generates a javascript error because​​ jQuery does not like the contents of the “load_more” key. It responds with a “Uncaught Error: Syntax error, unrecognized expression: 2 tag in the ajax result and wonder if that may be the problem? I can not submit this as a ticket since I do not have a license code. But since the error also occurs on your demo site I figured you might want to check it out anyway. kind regards, Bente​

Hi there I have a problem importing the demo of the site. It looks all messed up. I have raised ticket regarding the same issue. Can you please respond quickly??

I have tried to contact Goodlayers about my pop-up cookie disclaimer. I have not heard anything regarding this email sent on 24th April. How can I contact with customer service?

Hello I like your template and am interested to buy it, I will build my site in both Arabic and English, so before buying this template I would like to make sure that the (RTL) feature is supported. I haven't seen it in this form, will you add it soon? Or if I add it myself, will it affect the appearance of the model and cause problems with it? Please reply as soon as possible, thanks.

Hi, I have updated the theme to the latest version 1.2.0 But the version of the Goodlayers Core plugin is still the same as before the update (version 1.6.0) is this normal? or is there an update available for this plugin too?

Hi, I have a question about Portfolio Navigation. If I enable the “Enable Single Portfolio Navigation” option, the Next and Previous buttons will appear in the portfolios. However, this is not the only way to navigate a particular category. However, if I turn on the “Enable Single Portfolio Navigation Within Same Tag” option, the buttons will not appear anywhere. Am I not doing something right? Thanks for the help!

Hi, For the logo on our website, it keeps resizing to be much smaller when scrolling down. Is there any way for that to stay the same size? I’ve tried to play around with the settings, but I haven’t been able to find it. Link: https://www.astonmorronedesigns.com/homepage-main/

Hi, Can you make sure that you purchase this theme under the username “petesit” ? Because right now we do not have the purchase badge and this means that this account didn’t purchase the theme. There are two methods to submit the ticket. 1. With Purchase code : https://drive.google.com/file/d/1wbcLkMa6fKIhMuY6-WVdXetjFvn4Y7kM/view?usp=sharing You need to login to Themeforest(or Codecanyon if you purchased plugin) to your profile page with account that purchased this item. Then click on the tab download and you can find it there. See this : http://support.goodlayers.com/purchasecode.png 2. Via Envato Login 2.1. If you are struggling, try to logout first then, make sure that you login with your Envato account that purchased this theme. https://drive.google.com/open?id=1SfpCuHOSk6wsDZgB73oFTMOO3Vf-esKE 2.2. Click on the ‘Submit ticket’ button and make sure that you select the correct theme here: https://drive.google.com/open?id=1mXiWJ1SFZYhcNERvIXV3h8bF92ukGrpp (The theme name should start with “[verified]….”), if still didn’t work, click on (Verify purchase with Envato) button, the green one below. If still didn’t work, please send me the purchase code ( http://support.goodlayers.com/purchasecode.png ) via the form in our profile page. I’ll try checking on that for you.