Hello, i have opend a ticket regarding my theme option is not working and i was not able to change my footer. I have nither resceived any support ticket number not any confirmetion and still waiting to resolve my issue.

Hi, I purchased few days ago this theme to create an e-commerce website, after importing the data and the 2nd template of the theme, my website keep crashing with an “critical error” when I start to editing it. After contacting the support service from my host, they declare my criticals errors are coming from the pluggin sw_core, which is needed to use the theme. What can I do to repair this ? thank you by advance

Theme has a lot of files pulled from your server. I can’t create more tickets there is a limit of 3 opened tickets. How can I change the accepted cards from the footer? I can’t find that widget.

Hello, I would like to refund the product. SEO does not work, and the products do not work also. I spent a lot of time for setting the products but nothing work.

Hello, Thank you very much for contacting us and we are so sorry for not replying to you soon. We are miss your ticket after summer holiday. The Internal Error 500 can be from many reason. And normally, it is from the configurations of your server. So, please contact with your hosting and make sure that the PHP limits to a minimum as follows: - max_execution_time 360 - memory_limit 128M - post_max_size 32M - upload_max_filesize 32M Besides, we also can provide you the quickstart package for the first installation. If you want it, please create a new ticket on our help center. Our supporter will give you a link to download and a guide to install. Best regards Docs & FAQs . Official Support . Facebook . Twitter

This file is required for DEMO1 (i cannot delete this) https://dev.ytcvn.com/ytc_templates/wordpress/sw_gaion/wp-content/uploads/2018/12/banner2.jpg I see this file is request for file widgets.json You can say me where files more REQUEST this files for DELETE? This issue cause delay in GTMETRIX PAGE SPEED PINGDOM….

Hi, is there an option so that the menu of the categories of the online store does not remain at the bottom of the page when viewed in a smarthphone?

Hello, I am not able to change any single option in the theme. i have activated the theme but i think my liscence is not activated yet by your end. Would you please check it. Thanks

Hello, I have a problem with importing demo. I receive a message “Internal Error 500” after clicking install demo. No matter what demo I choose, message is the same and I cannot import demo content. How to make it?

Hi, the website worked for about 1 month and gradually I added woocommerce products and some time threw down error 500. The website is currently not working