Hi., Sorry for the inconvenience, 1) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme. You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/ Documentation : https://assetcleanup.com/docs/ Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M 2) Kindly refer the below links for updating the plugins : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/ Download updated plugins: http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/ 3) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us [email protected]. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!

There is a big problem with the customer support, I have been waiting for 1 week for support but nothing has been done. when you ask for help they just keep spaming you with links that dosen’t help.

I have a question for support, and I am locked out. I have a valid purchase code, and when I enter it, it says that it is not valid. I have left comments/posts on the forum within the last month, and all was fine. Now? I am unable to login because you think my purchase code isn’t valid. PLEASE HELP.

hi, i bought your theme but it is very slow and difficult to edit. everything is set up with shortcodes and it asks me to get an extra wp bakery license. I subscribed to your support department but I did not receive an e-mail. I cannot open a support request. I want to give back.

Please tell me how i can remove or disable right side sticky/floating 2 buttons forms (Enquire Now & Book a Service Call)

hello, I’m having issues with the contact form and get this error: There was an error trying to send your message. please try again.. How can i resolve these

Why did you remove my post for access to your support forum, if I do not get access to what I paid for I will ask for a refund

Huge possibilities of the template, many options, very detailed and extensive, Very good documentation. And support for 6 stars

Hi, Anchor link in rev. slider that should lead to the specific ID section on page, it leads to the top of the page instead. Any idea what’s wrong?

I just brought your CCTV theme, but pictures are blured. Please see link below and advice what to do. https://cctvwithinstallation.co.za/

Due to our website digital sunrun ltd. is fully technology and software site, it is really very good

I tried to register in your support system, but I never received the password. Even when I tried to reset it. How can I create a support ticket? my email is [email protected]

Awesome theme with loads of extras and possibly the best support I've experienced from an author. Thanks guys!

I’m very disappointed with this theme. I have found that the images do appear pixelated. This is generally due to poorly optimized images (loss of quality with reduction of size). this is the website. https://cctvwithinstallation.co.za/