Hi, every time I try to submit a ticket it tells me “Error Unfortunately, we cannot validate you purchase code right now, please try in 5 minutes.” I have been trying to submit a ticket since last night. It is a bit urgent. Any help would be much appreciated. Here is the issue below How can I add a section from one website to another? Both use the same template. I tried to the specialty sections (Services) by exporting the 2 sections as templates from one site and uploading the 2 sections to the other site but not everything shows up. It’s missing the actual Services. Any help would be much appreciated. Here is a screen recording to better convey the issue. https://share.vidyard.com/watch/Yy3h7Xr6qL4oPf2QoCLUVT? We look forward to hearing from you.

This theme seems to have big problems with the latest version of Elementor, nothing works at installation, impossible to edit pages and impossible to update Elementor to its latest version correctly. One answer per day from the support is not enough to fix everything, is it possible to have a real follow-up on this problem before losing a week on the whole thing? Thank you.

Hello Zaraguin, Thanks for reaching out to us! We have checked the theme and could not replicate the reported issue. Currently, our Senior Developer is investigating the problem with your website. As soon as it is resolved, Our Support Operator will inform you in the ticket at https://support.themerex.net/ticket/51142 Thank you for understanding! Regards. Support Portfolio Website

The customer support team is very patient and responsive. I have successfully launched my first website with their help. Couldn't have done it without them!