2efbc7d4-f7d9-424a-b249-e70295657d64 – 5 Sep 2019 REGULAR LICENSE The theme installation failed. The package could not be installed. The theme is missing the style.css stylesheet. HELP

Theme still doesn’t open and is just loading after its last update. I need support to resolve this issue! Site offline! I’ve even switched server and econtinues the same problem. Alpha Theme Only!!!!!

Hi! I come to register my indignation against this seller and this topic. I bought the theme, helped to translate it into my language and now the seller simply does not respond to the problem. Theme no longer works with me as if it was locked to my domain. I was asked to redo my entire site with another theme. Support did not respond at all. So I don’t recommend buying this theme for lack of support and response from the seller.

Hello: After the last theme update the site doesn’t open anymore. It is just loading and does not open. Here’s a link to the website: http://solidmidia.com.br/ If activating another theme works. But if I put the Alpha theme it doesn’t open. Disabling all plugins doesn’t work either. This indicates that the problem is only with the theme. I use PHP 7.2 and WordPress 5.8. Theme still doesn’t open and is just loading after its last update. I need support to resolve this issue! Site offline! I’ve even switched server and econtinues the same problem. Alpha Theme Only!!!!!

Theme was working for several months then last week (january 2021) noticed site was not displaying properly. My developer said “the issue with shortocde, after wordpress update, some shortcode stopped functioning, Please let me know if you have latest version of theme”. Is there an update or do you know how we can fix?

Hello: After the last theme update the site doesn’t open anymore. It is just loading and does not open. Here’s a link to the website: http://solidmidia.com.br/ If activating another theme works. But if I put the Alpha theme it doesn’t open. Disabling all plugins doesn’t work either. This indicates that the problem is only with the theme. I use PHP 7.2 and WordPress 5.8. Theme still doesn’t open and is just loading after its last update. I need support to resolve this issue! Site offline! I’ve even switched server and econtinues the same problem. Alpha Theme Only!!!!!

SUPPORT CONTINUES WITH NO RESPONSE TO THE PROBLEMS OF THIS ALPHA THEME. WE PURCHASED A THEME TO USE AND NOT FOR IT TO BE BLOCKED AFTER ONE YEAR. Hello: After the last theme update the site doesn’t open anymore. It is just loading and does not open. Here’s a link to the website: http://solidmidia.com.br/ If activating another theme works. But if I put the Alpha theme it doesn’t open. Disabling all plugins doesn’t work either. This indicates that the problem is only with the theme. I use PHP 7.2 and WordPress 5.8. Theme still doesn’t open and is just loading after its last update. I need support to resolve this issue! Site offline! I’ve even switched server and econtinues the same problem. Alpha Theme Only!!!!!

Hello! I purchased a theme Alpha Dot which uses WPBakery Page Builder (The purchase code is 98cc830d-1038-45b4-a049-11f75d40df56). WPBakery Page Builder has a update available and I’m not able to access it. I searched info regarding this matter and I found out “If you got WPB in a theme, that means that theme author has a license and only he/she can download latest versions of WPB and include it in the theme. You as a theme user may use WPBakery Page Builder free of charge while you use the theme that came with WPB (because you have a license for that theme).” See the article here https://kb.wpbakery.com/docs/faq/can-i-update-wpbakery-page-builder-if-i-have-purchased-it-in-a-theme/ Even in my purchased regular license there is included important updates needed for the security reasons and this is just that. Please update the theme. Kind regards Kaja Sepper

Olá suporte poderia dar um retorno por favor? Estou a duas semanas sem acesso ao site usando este tema (Alpha). hello support could you give a feedback please? I haven’t accessed the site for two weeks using this theme (Alpha)

If activating another theme works. But if I put the Alpha theme it doesn’t open. Disabling all plugins doesn’t work either. This indicates that the problem is only with the theme. I use PHP 7.2 and WordPress 5.8.

Hello: After the last theme update the site doesn’t open anymore. It is just loading and does not open. Here’s a link to the website: http://solidmidia.com.br/